Ricoma 6-Month Limited Warranty
Ricoma International Corporation offers a 6-Month Limited Warranty on new Revel Direct-to-Film (DTF) printers purchased and operated within the United States. This limited non-transferable warranty covers machines, products, and accessories sold in the USA by Ricoma International. For products that are purchased or located outside of the USA, Ricoma’s international six-month warranty will apply.
Ricoma guarantees that the covered products will be free of defects in material or workmanship during the applicable warranty period stated below. Ricoma will, at its option, repair or replace a product that is found defective during the warranty period. Warranty work must be performed or authorized by a Ricoma Authorized Representative.
⚠️ IMPORTANT: The printhead is NOT covered under this warranty. Printheads are considered a non-covered item and are excluded from all warranty coverage.
If onsite warranty work is required on a new product within the first 90 days after receipt of product, Ricoma will cover all costs related to the service call including parts, labor, and travel. After the initial 90 days, this Warranty covers parts and labor only and does not include travel expenses by Ricoma’s technicians for onsite work. The customer is responsible for basic troubleshooting with a Ricoma technician before an onsite technician can or will be dispatched.
For any damages, Ricoma must be notified within 3 days of receiving equipment. Failure to notify Ricoma may put you at liability for any of the damages. Please make sure any visual damages are noted on the shipment Bill of Lading.
All Sales are final on Equipment!
Seller's obligations under these warranties are limited to, at Seller's sole option, replacing or repairing the Revel Direct-to-Film Printer at Seller’s cost, if the Revel Direct-to-Film Printer is found to be defective, and not caused by customer’s failure to perform proper maintenance as recommended by the manufacturer, and provided that the Direct-to-Film Printer is, upon request, returned to Seller at its place of business, transportation prepaid.
Non-Consumable Parts and Technical Labor
Covered for 6 months. Printheads are excluded and are NOT covered.
Responsibilities of the Customer
- Any damaged or defective parts under warranty must be returned to the Company within 30 days to receive credit.
- Customer is responsible for basic troubleshooting before a tech can or will be dispatched.
- Customer is responsible for cleaning printhead and corresponding areas, lubing machine, replacing and changing consumable items.
- The customer is responsible for all shipping costs of parts and travel expenses of a technician after the initial 90-day claim period and labor after the first 6 months after delivery.
- All replacement parts and components for the Revel DTF printer must be purchased directly from Ricoma or an authorized Ricoma dealer. The use of non-authorized parts may result in machine damage and will void your warranty.
- Modifications made by the Buyer to the herein specified machine and/or part(s) shall void this warranty unless approved in writing by the Company prior to modification.
- For any technical labor performed, the claim period is 7 days if the customer experiences the same technical problem(s).
- 6-Month Limited Warranty applies only to Revel Direct-to-Film machines purchased from Ricoma in the United States and is non-transferable.
Training Requirements
Turning on the machine prior to training will void the warranty. Failure to take the training will result in your Warranty being voided.
Training is forever and free.
After turning on the printer, it is important to run a daily Nozzle Check to spot potential clogging issues. Failure to do daily Nozzle Checks will void the warranty.
Shutdown & Storage Requirements
To maintain the validity of your warranty, it is required that the printer be properly shut down following the manufacturer-approved procedure. This includes:
- Emptying the ink tank
- Flushing the white ink lines using the Cleaner Charging function
- Removing the dampers from the white ink printhead
- Replacing ink with storage fluid
- Securely capping the printheads with caps filled with storage fluid
Additionally, customers must have a certified technician guide them through the shutdown process. Failure to complete the shutdown procedure or to obtain proper training may result in voiding the warranty.
Humidity & Temperature
Keep the Humidity above 45% relative Humidity. Extensive time below this level will cause the Printhead to dry out and clog. A non-condensing humidifier is recommended if you are unable to reach necessary humidity.
Temperature must be between 59°F-90°F. Failure to maintain the correct temperature can cause clogging.
Low Ink
Add ink immediately when the Low Ink notification appears to prevent air from entering the ink lines.
Maintenance
Failure to perform maintenance daily, weekly, and monthly when required will result in clogging. This includes, but is not limited to:
- Cleaning Printhead
- Maintenance Station
- Emptying Waste Container
Storage Mode
Not properly putting machine in Storage following the instructions will cause the machine to clog and will not be covered by Warranty.
Error Codes
Failure to notify us of any errors within 72 hours could cause clogging if not rectified. Immediately when you receive an error code and you cannot resolve on your own, please cap the printhead to alleviate potential clogging.
Exceptions: Consumable Items (Not Covered)
Consumable and/or expendable components such as:
- Dampers
- Wipers
- Inks
- Ink stack (wetcap station)
- Transfer paper
- Transfer powder
- Cleaning solutions
- Cleaning items
- Storage solutions
- Encoder strip
- Printheads
Non-Covered Items
Ricoma is NOT responsible for:
- Acts of God
- Any product that has been used, altered, or modified in ways not approved by a Ricoma representative
- Parts, supplies, or accessories not supplied by Ricoma
- Damage caused by non-Revel Direct-to-Film branded inks
- Damage caused by non-compliance with maintenance procedures
- Damage caused by failure to attend training
- Improper installation, bad art files, improper ripped files, or other user misuse
- Normal wear and tear
- Environmental issues, electrical supply problems, or lack of surge suppression
- Computers, networks, or software not supplied by Ricoma
- Any shipping besides ground shipping
- General product maintenance and preventative maintenance
- Loss of wages, garments, profits, or compensation for downtime
- Additional onsite operator training
- Products or parts not returned within specified time
- Tampering or modification without approval
- Consumables (film, ink, filters, dampers, ink stack, data cables, pumps, etc.)
- Printheads